Terms of Sales


LAST UPDATED ON 28/12/2018

Contact: Phone number: +33 (0) 1 42 61 52 85 – Email: firstcommunication@wanadoo.fr / contact@coiffirst.com

Director of Publication: Eric PFALZGRAF

Publisher: company ERIC PFALZGRAF PARIS, SARL with capital of 1,500,000 euros, Siret n ° 425 073 152 000 18 whose head office is 10 rue de Buci in Paris, acting in the name and on behalf of its brand COIFFIRST (ci -after the « Editrice Company » or « We »).

Commercial activity governed by a registration number in the Trade and Companies Register (RCS): 425 073 152 R.C.S. PARIS and craft activity recognized by a registration number in the directory of trades (RM): 425 073 152 RM 75

Profession regulated by reference to applicable professional rules and professional title

Name and address of the authority issuing the authorization to practice: CHAMBER OF CRAFTS AND CRAFTS OF PARIS

VAT number: FR 44 425 073 152


Article 1: object

The present conditions govern the sales by the company ERIC PFALZGRAF PARIS (headquarters 10 rue de Buci 75006 Paris) of styling products and good gifts.

Article 2: Price

The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the date of the order), unless otherwise indicated and excluding processing and shipping costs.

In case of order to a country other than metropolitan France you are the importer of the products concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not within the purview of SARL ERIC PFALZGRAF PARIS. They will be your responsibility and are your sole responsibility, both in terms of declarations and payments to the competent authorities and bodies of your country. We advise you to find out about these aspects from your local authorities.

All orders regardless of their origin are payable in euros.

The company ERIC PFALZGRAF PARIS reserves the right to change prices at any time, but the product will be billed based on the rate in effect at the time of validation of the order and subject to availability.

The products remain the property of the company ERIC PFALZGRAF PARIS until full payment of the price.

Warning: as soon as you physically take possession of the products ordered, the risk of loss or damage to the products is transferred to you.

Article 3: Orders

You can order:

  • On the Internet: www.coiffirst.com
  • In the salon: open from Monday to Saturday from 9h to 20h. List of points of sale on www.coiffirst.com/salons / …

Contractual information is presented in French and will be confirmed at the latest at the time of validation of your order.

The company ERIC PFALZGRAF PARIS reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, especially in case of supply problem, or in case of difficulty concerning the order received.

Article 4: Validation of your order

Any order appearing on the website www.coiffirst.com supposes the adhesion to the present General Conditions. Any confirmation of order implies your full and complete adhesion to the present general conditions of sale, without exception or reserve.

All data provided and the recorded confirmation will be worth proof of the transaction. You declare to have perfect knowledge.

The order confirmation will be worth signing and acceptance of the operations carried out. A summary of the information of your order and the present General Conditions, will be communicated to you in PDF format via the e-mail address of confirmation of your order.

Article 5: Payment

The fact of validating your order implies for you the obligation to pay the indicated price.

The payment of your purchases is made by credit card thanks to the secure system.

The debit card is only made when the order is shipped.

Article 6: Retraction

In accordance with the provisions of Article L.121-21 of the Consumer Code, you have a 14-day cooling-off period from receipt of your products to exercise your right of withdrawal without having to justify any reason or to pay penalty.

Returns are to be made in their original condition and complete (packaging, accessories, instructions). In this context, your responsibility is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal.

Return costs are your responsibility.

In case of exercise of the right of retraction, the company ERIC PFALZGRAF PARIS will refund the sums paid, within 14 days of the notification of your request and via the same means of payment as used when ordering.


In accordance with the provisions of Article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:

  • The provision of services fully performed before the end of the withdrawal period and whose execution began after express prior consent of the consumer and express waiver of his right of withdrawal.
  • The supply of goods or services whose price depends on fluctuations in the financial market beyond the control of the professional and likely to occur during the withdrawal period.
  • The supply of goods made to the consumer’s specifications or clearly personalized.
  • The supply of goods that may deteriorate or expire quickly.
  • The supply of goods that have been unsealed by the consumer after delivery and that can not be returned for reasons of hygiene or health protection.
  • The supply of goods which, after being delivered and by their nature, are inseparably mixed with other articles;
  • The supply of digital content that is not provided on a physical medium whose performance has begun after the express prior consent of the consumer and expressly waives his right of withdrawal.

Article 8: Delivery

The products are delivered to the delivery address indicated during the ordering process, within the time indicated on the order validation page.

In case of delay of shipment, an email will be sent to inform you of a possible consequence on the delivery time which has been indicated to you.

In accordance with the legal provisions, in case of late delivery, you have the possibility to cancel the order under the terms and conditions defined in Article L 138-2 of the Consumer Code. If in the meantime you receive the product we will proceed to its reimbursement and shipping costs under the conditions of Article L 138-3 of the Consumer Code.

In case of deliveries by a carrier, the company ERIC PFALZGRAF PARIS can not be held responsible for late delivery due to unavailability of the customer after several proposals for appointments.

Article 9: Guarantee

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for by articles 1641 and following of the Civil Code. In case of non-compliance of a product sold, it may be returned, exchanged or refunded.

All claims, requests for exchange or refund must be made by email to contact@coiffirst.com within 30 days of delivery.

The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions …). The shipping costs will be refunded on the basis of the price charged and the return costs will be refunded upon presentation of receipts.

The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.

Article 10: Liability

The products offered are in accordance with the French legislation in force. The responsibility of the company ERIC PFALZGRAF PARIS can not be engaged in case of non-compliance with the legislation of the country where the product is delivered. It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you intend to order.

Moreover, the company ERIC PFALZGRAF PARIS can not be held responsible for damages resulting from misuse of the purchased product.

Finally the responsibility of the company ERIC PFALZGRAF PARIS can not be held liable for any inconvenience or damage inherent to the use of the Internet, including a break in service, external intrusion or the presence of computer viruses.

Article 11: Applicable law in case of disputes

The language of this contract is French. These conditions of sale are subject to French law. In case of dispute, the French courts will be the only competent.

Article 12: Intellectual property

All elements of the www.coiffirst.com website are and remain the exclusive intellectual property of SARL ERIC PFALZGRAF PARIS. Nobody is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site that are software, visual or sound. Any single link or hypertext is strictly prohibited without the express written consent of SARL ERIC PFALZGRAF PARIS.

Article 13: Personal data

The company ERIC PFALZGRAF PARIS reserves the right to collect personal information and personal data about you. They are necessary to manage your order, as well as to improve the services and information we send you.

They can also be forwarded to companies that contribute to these relationships, such as those responsible for the execution of services and orders for their management, execution, processing and payment.

This information and data is also kept for security purposes, in order to comply with legal and regulatory requirements.

In accordance with the law of January 6, 1978, you have a right of access, rectification and opposition to personal information and personal data about you, directly on the website.

Article 14: Archiving Proof

The company ERIC PFALZGRAF PARIS ERIC will archive the purchase orders and invoices on a reliable and durable a faithful copy in accordance with the provisions of Article 1348 of the Civil Code. The computerized registers of the SARL ERIC PFALZGRAF PARIS will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.


The COIFFIRST Gift Voucher is valid for one year from its date of activation at the checkout, the receipt issued at the time of purchase and the date specified on the voucher on the day of purchase. The COIFFIRST gift voucher is accepted in the salon where cashing is done, and the updated list of participating salons in the gift voucher issue is available on www.coiffirst.com.

COIFFIRST offers a tailor-made formula of good gifts with a wide variety of services. The value of each gift voucher is unique because it depends on the services selected. The gift voucher does not allow to buy products present in the salons.
It can only be used once for the amount and can be supplemented by any other means of payment and one or more other COIFFIRST Gift Vouchers.
The purchase with the COIFFIRST gift certificate can not be refunded or refunded.

Loss, theft, destruction or expiration of the validity period will not be refunded.

It can not be exchanged, resold, replaced or refunded, even in the case of unused balance. The balance and the date of validity of the voucher can be consulted with the management at the following address: contact@coiffirst.com.